Family owned. They genuinely want to help you find furniture and appliances for your needs. Great finance options. Free popcorn and refreshments for patrons. They deliver.
I wish I could rate a -100..... horrible business, horrible service, Lee McDonald is a dick and his staff are rude
I doubt if I will ever purchase anything from them again. I had a dryer delivered. My adult daughter let them in and left to sit in the living room. As she found out after they left, they did not use booties. They took out the old dryer and took it around and into the basement. This requires walking thru the yard. They still didn't put on booties which was evident after they left. She had to wipe up the entry, which had mud and grass, then sweep the carpet and clean up the mud on the carpet! I called to complain and was told that "booties have to be requested"!! Do they have NO RESPECT for my property and myself as the homeowner??? I should have listened to my daughter that just had her kitchen remodeled. She told me to go to Don's Appliance, I should have taken her advice, but I wanted to buy locally. Big mistake. Well, I'm off to buy a new refrigerator today. It will not be here, that's for sure.
The sales staff is very nice when you are purchasing. I could have made my purchases from a "big box" store but thought I should support our local businesses and I was hoping the customer service would be better. I waited six weeks for an order, and finally called the store for some sort of arrival estimate, only to be told I had to call back when my sales person was in. Oddly, the same day, I received a call from a different person who informed me my order was in. It begs the question, how long was my purchase sitting at the store? Then I had a Warrenty issue. The receptionist was rude, she lied to me, and the service department first insisted there was no problem and then agreed to submit my claim. It has been two months and I never heard back from them.
This store has a decent selection. But I tend to believe that this place is a museum. That is because their prices are so high that I think that they want to keep their things on display, because they have very little chance of selling anything. The sales staff is helpful, however it would be more helpful if they did set their prices higher than Ethan Allen.
R W Mcdonald Son S is a US Furniture Store based in Butler, Pennsylvania. R W Mcdonald Son S is located at 1667 N Main St Ext, Butler, PA 16001, USA.
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