However, in 2015 I bought a model year 2014 Jeep Compass there - they had the best price. Thus, when I hit a deer I took it back there because it's where I'd purchased it. This was a mistake. Though they fixed the grill and it looked like new, they didn't look at any other part of the vehicle. They gave it back to me and 4 days later the rear differential exploded because wires had been compromised and all the fluid had leaked out since the accident.
Too long/didn't read version: Pay $40,000+ for a jeep grand cherokee, get horrible service.
I guess it's probably my fault that I kept going back to Diehl's, as I should have known better after the first incident. First their "highly trained technicians" didnt tighten an oil filter, then DROVE it back to my wife's work and it sat in the parking lot losing the remainder of the oil till my wife discovered it. They took it back, redid the oil change and didnt even offer a "hey, next oil change is on us". I let it go. Mistakes happen. Next, we had it in to get inspected, and they told me that all 4 rotors on the 2 year old jeep grand cherokee were bad and needed turned, at a price of 100$ per rotor. Of course I said no as any other shop would charge about 15$ a rotor to turn them. Got it home, put a micrometer on the rotors, and I cant find a problem. Took it to a family friends shop, and he tells me the rotors are fine. This should have been my clue to stay away. Alas, I needed an oil change and don't have time due to work so my wife schedules an appointment at diehls because they pick it up from and return it to her work. I get a phone call from my wife today saying "they say there is a bunch of stuff wrong, and it will be hundreds of dollars to fix". I call them up, remind them that I pay extra for the deluxe extended warranty. Im told, "ok, we will call you back". Next I get a call saying, oh yeah, we found that, but you still have to pay the 100$ deductable for this (a radiator thermostat housing that somehow cracked, not exactly a wear item). Funny, when I paid for the extended warranty it was to avoid things like this, and tge salesman must have neglected to mention the deductable.... Never again will I do business with this company.
We had an amazing experience at Diehl Automotive. Greg Gallagher is a wonderful and knowledgeable salesmen to work with. He made our truck buying experience easy and enjoyable. We love our new truck! Thank you!
Always a pleasure. Handled in a timely manner.
While their people are polite and sound very helpful on the phone, their actual repairs are anything but helpful. I have taken 2 vehicles to them, and will never take another.
It was taken back there again, since the insurance was already set up with them, and they fixed that issue as well. (At this point I was without my vehicle for 3 weeks.) They gave it back last Thursday and today I discovered the rear differential is leaking again. I have requested my insurance company send it elsewhere. I will not ever use their service department again for any reason, in spite of them calling me twice already to offer to fix it once again.
In 2013 I took my Mazda there after a teenager T-boned me. They had to replace both the driver's side doors. In the process they threw sparks all over the back upholstery and burned many holes in the back seats! They gave it back to me without any mention of it, and only offered to replace the back seat when I refused to take it back like that!
They fixed the problem in a timely fashion.
Diehl Automotive Service Center is a US Car Wash based in Butler, Pennsylvania. Diehl Automotive Service Center is located at 269 Pittsburgh Rd, Butler, PA 16002, USA.
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